Introducing Intelsius’ Technical Services Team

Intelsius has been designing and manufacturing sample transport and temperature-controlled packaging for over 25 years. Having set up our headquarters in York, England, we now operate six international manufacturing sites located all over the world and currently serve a growing customer base in Europe, Asia, Oceania, Africa and North and South America.

Behind the success of our packaging is our hardworking and dedicated team who bring their expertise and commitment to ensuring that Intelsius offers the best products, solutions and customer service there is to offer. In this article, we introduce you to the newest members of the Intelsius Technical Team.

Intelsius Technical Services

Intelsius Technical Services are split into four key areas: thermal testing, virtual testing, physical testing and product design and development. The range of services covers designing and developing new products to testing and qualifying them in our on-site ISTA-certified test chambers. Besides designing and testing our off-the-shelf solutions, the Team also creates bespoke packaging solutions, specifically catered to customers’ requirements.

If you are unable to find a solution which meets your needs in our current product range, we can assist you in creating innovative and unique solutions that meet your individual payload’s needs. Your packaging will be designed and tested at our York headquarters, which has thermal, physical and virtual testing facilities, allowing us to provide you with the highest quality, qualified solutions.

If you’d like to learn more about our Technical Services, click here. We also provide year-round technical support for all our solutions at technical@intelsius.com  to assist you with any queries you may have.

Christiane (a.k.a Chrissy) Walker

Product Design Engineering Team Lead

1. What is your role? Could you describe some of your day-today tasks?

I am the Product Design Engineering Team Lead. My day-to-day tasks involve managing both new product development and ongoing customer projects, which primarily covers project management in the form of liaising with suppliers, researching and developing new technologies in the market, providing technical support in the form of answering queries about our products and services, and overseeing the product development process.

The product development process covers the start to finish of a product’s life cycle including crafting computer-aided design (CAD) models, designing product artwork, prototyping new products, liaising with suppliers and testing of solutions.

2. What is the most interesting aspect of your job?

Intelsius are developing packaging as part of Caelus project which aims to develop a future network of medical drones within the NHS. As this project explores technologies and systems which are still developing, the design and compliance requirements are very different to standard road and air transport. I have enjoyed approaching the design challenges and seeing the products developed being used in live flight trials.

3. If you could switch places with anyone for 24 hours, who would it be and why?

I would switch places with Jeff Bezos and redistribute wealth – to myself, friends and family, and charities.

4. Favourite meal of all time?

Any brunch food.

5. How many languages do you speak and do you want to learn any more?

I speak English, decent German and bad French. German was my first language, and I grew up bilingual in the UK. I don’t get enough opportunity to practice anymore. I would love to spend some time in Germany to have more opportunity to speak the language and spend time with extended family.

Tess Bell

Product Design Engineer

1. What is your role and what are some of your day-to-day tasks?

I am a Product Design Engineer within the Technical team. My day-to-day tasks involve creating CAD models, product artworks and visuals, prototyping products and creating samples for thermal testing and to ensure product specifications are accurate, collaboration with the Technical Team, external suppliers and other departments within the company too.

2. What’s the most challenging part of your work?

As our products are often used to transport dangerous goods, there is strict legislation surrounding labelling/testing etc, which requires a great eye for detail, and referencing complex material. However, it’s very satisfying to know that our products can make a real difference to people’s health and lives.

3. When you were a kid, what did you want to be when you grew up?

I actually wanted to be an inventor, so I didn’t land too far from it. I liked making/modelling things and taking things apart to understand what was inside (wasn’t always the best at re-building them though).

4. Name one thing on your bucket list

I’m determined to eventually be fluent in Italian. Also, would love to see the Aurora Borealis.

5. If you could only have one meal for the rest of your life, what would it be?

An entire platter of sushi.

Kelly Roy

Research & Development Scientist

Research & Development Scientist

1. What does your role involve, and can you talk us through a typical day in your shoes?

As a research and development scientist, my day-to-day role includes testing temperature-controlled packaging under development to ensure temperature sensitive goods remain at the required temperature range for transit. This includes both new and old products alike. Another large part of the role is conducting virtual testing using Advanced Thermal Modelling Software (ATMOS) modelling, where a digital twin of packaging is developed and tested against different ambient profile using the underlying thermodynamic calculations. Besides that, the team also conduct physical testing for our dangerous goods packaging.

2. What do you like most about your job?

Being able to play with data! The option to code to problem solve issues or provide solutions to old ways of doing things gives me the freedom to develop some personal skills and contribute to the company.

3. Would you rather win a million pounds or never eat dessert again?

In this case, a million pounds but if you had asked whether it was to never eat crisps again, I don’t think I could say the same!

4. What is one of your pet peeves?

Ordering a Guinness at the end of a round.

5. Which country do you want to visit next and why?

I don’t think I have a destination in mind… just the people. Would love to go somewhere with my family and spend some quality time. If a bit of sun could be involved, I wouldn’t  complain…

Edward Farrow

Research & Development Scientist

1. What does your role involve and what do your day-to-day tasks look like?

My day-to-day varies a lot! Most days will include testing products and samples in our testing facility, creating reports, and using the MATLAB programming software to streamline or refine processes we use on a daily basis. One of the projects I’m working on currently involves combining two apps we regularly use – a dry ice calculator, and a payload packing calculator – to build a robust and intuitive all-in-one solution for our customers.

2. What’s the most interesting aspect of your work?

It depends! Sometimes my favourite thing to do is get stuck into some code, other times I want a break from being sat in my chair and so I’ll go to the workshop to run some tests.

3. Favourite film?

The Shawshank Redemption

4. Favourite ice cream flavour?

Rum & raisin

5. What is one skill you want to master?

I really enjoy bouldering, but I’m not amazing at it (other than for having long arms), so probably that!

Get in Touch

If you would like to know more about the Technical services we offer, our testing facilities or any of our sample transport and temperature-controlled packaging solutions, reach out to cs@intelsius.com and our customer service representatives will be happy to assist you.

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