From our ability to innovate and lead in supplying effective environmentally sustainable solutions to fulfilling and exceeding customer demands, the Intelsius team pride itself on their achievements.
Customer Service Manager Julie Teather knows all about industry and customer needs. We discuss Julie’s day-to-day experience at the company and her objectives and goals for the year.
What are your day-to-day responsibilities?
The key part of my role is to manage the order process. Overseeing the order process requires liaising with internal departments, which leads to the smooth transaction of all sales and ensures effective and timely despatch. It’s also essential for me to respond quickly to customers and be reactive to any questions or queries.
What skills/experience do you bring to Intelsius from your previous roles?
I come from a robust customer sales and service background, having had both B2B and B2C experience. This has established a strong desire to succeed in a driven sales/target-focused environment. In addition, I believe excellent communication skills are essential and bring a passion for outstanding customer service.
Can you identify any observations from your recent months at Intelsius?
As a rapidly growing company, Intelsius have increased the sales team. From working together, we are all heading towards creating an even more energetic and vibrant company where customers can find the best solutions for their needs.
What projects are you currently working on?
I am looking to create a Gold standard of service for our customers, ensuring that we provide everything for their needs and exceed their expectations.
What are your objectives for the rest of the year?
To participate and work towards the implementation of an E-commerce platform. Such a platform will give customers more accessible access to information and ordering.
Favorite Colour: Red, black, bright blue, orange….all depends on the moment
Loves/Interests: Live music, holidays in the sun, walking in the Dales, reading a great book.
Hate/Dislikes: Bad manners, bigotry, baked beans, and mushy peas. Yuk!