Privacy Policy - Intelsius UK

PRIVACY NOTICE

BACKGROUND:

DGP Intelsius understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits our website, www.intelsius.com (“Our Site”), and will only collect and use personal data in ways that are described here and in a manner consistent with our obligations and your rights under the law.

1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

“Account” means an account required to access and/or use certain areas and features of our Site;

“Cookie” means a small text file placed on your computer or device by our Site when you visit certain parts of our Site and/or when you use certain features of our Site. Details of the Cookies used by Our Site are set out in Part 14, below; and

“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003.

2. Information About Us

Our Site is owned and operated by DGP Intelsius, a Limited Company registered in England under company number 03517171.

Registered address: 1 Harrier Ct, Airfield Business Park, York, YO41 4EA.

Address: 1 Harrier Ct, Airfield Business Park, York, YO41 4EA.

VAT number: 704 923 052.

Data Protection Officer: Andrew Lee

Email address: andrew.lee@intelsius.com

Telephone number: +44 1904 607390

Postal address: 1 Harrier Ct, Airfield Business Park, York, YO41 4EA.

Representative: Alastair Harries

Email address: alastair.harries@intelsius.com

Telephone number: +44 1904 607390

Postal address: 1 Harrier Ct, Airfield Business Park, York, YO41 4EA.

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites. We advise you to review the privacy policies of any such websites before providing any data to them.

4. What is Personal Data?

Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data encompasses not only obvious information, such as your name and contact details, but also less obvious details, including identification numbers, electronic location data, and other online identifiers.

5. What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

The right to be informed about Our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
The right to access the personal data We hold about you. Part 13 will tell you how to do this.
The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that We hold. Please contact us using the details in Part 15 to find out more.
The right to restrict (i.e. prevent) the processing of your personal data.
The right to object to us using your personal data for a particular purpose or purposes.
The right to withdraw consent. This means that, if We are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
The right to data portability. This means that, if you have provided personal data to us directly, We are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.

It is important that your personal data is kept accurate and up to date. If any of the personal data we hold about you changes, please keep us informed if we have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves; however, please contact us first, using the details in Part 15.

6. What Data Do You Collect and How?

Depending upon your use of our Site, we may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table. Please also see Part 14 for more information about our use of Cookies and similar technologies, and Our Cookie Policy https://intelsius.com/cookie-policy/. We do not collect any ‘special category’ or ‘sensitive’ personal data AND/OR personal data relating to children AND/OR data relating to criminal convictions and/or offences.

Data Collected	How We Collect the Data
Identity information including name and title.	Through our Contact Us form, when you create an Intelsius account, if make a purchase via our web store, or you sign up to our newsletter mailing list.
Contact information including address, email address, phone number.	As above.
Business information including business name, sector, job title, profession.	As above.
Payment information including card details and bank account numbers.	If you purchase a product from our web store.
Profile information including log in details, purchase history, account preferences.	If you create an Intelsius account.
Technical information including IP address, browser type and version.	Google Analytics cookie if you accept this cookie.

7. How Do You Use My Personal Data?

Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we will OR may use your personal data, and our lawful bases for doing so:

What We Do	What Data We Use	Our Lawful Basis
Registering you on Our Site.	Identification data (name, username, email address, password, company name, job title, contact details).	Contractual necessity – to create and manage your account at your request.
Providing and managing your Account.	Account details, login credentials, contact details, communication preferences, transaction history.	Contractual necessity – to maintain your account and provide account-related services.
Providing and managing your access to Our Site.	Login credentials, IP address, cookies/session IDs, access logs, account status.	Contractual necessity (to deliver the service) and legitimate interests (site security and preventing misuse).
Personalising and tailoring your experience on Our Site.	Browsing behaviour, purchase history, preferences, IP address, cookies/analytics data.	Consent (for optional cookies or personalisation) and/or legitimate interests (to improve user experience).
Administering Our Site.	Technical data (IP address, device/browser type, analytics logs, error logs).	Legitimate interests – ensuring the website operates efficiently and securely.
Administering Our business.	Customer records, invoices, payment data, supplier details, correspondence, internal reports.	Legitimate interests (business management and compliance), and legal obligation (statutory accounting / record-keeping).
Supplying Our products AND/OR services to you.	Identity and contact data, order details, delivery address, payment details.	Contractual necessity – to fulfil purchase or service agreements.
Managing payments for Our products AND/OR services.	Payment card or bank details, billing address, transaction IDs, customer name.	Contractual necessity (to process payments) and legal obligation (to meet financial-record and anti-fraud requirements).
Personalising and tailoring Our products AND/OR services for you.	Purchase history, preferences, contact history, demographic data (if provided).	Legitimate interests (to improve and customise offerings) or consent if used for marketing profiling.
Communicating with you.	Contact details (name, email, phone), correspondence records, enquiry details.	Contractual necessity (to respond to enquiries or service requests) and/or legitimate interests (customer support).
Supplying you with information by email AND/OR post that you have opted-in-to (you may opt-out at any time by contacting us using the contact details in section 15.	Name, email address, postal address, marketing preferences.	Consent (where you opt in) or legitimate interests (for existing customer marketing permitted under PECR, with opt-out right).

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email AND/OR telephone AND/OR text message AND/OR post with information, news, and offers on our products AND/OR services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes, and you will be able to opt-out at any time.

Third Parties (including LinkedIn, YouTube and a number of other third-party websites we link to) whose content appears on Our Site may use third-party Cookies, as detailed below in Part 14. Please refer to Part 14 for more information on controlling cookies. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties.

We use the following automated systems for carrying out certain kinds of decision-making AND/OR profiling. If at any point you wish to query any action that We take on the basis of this or wish to request ‘human intervention’ (i.e. have someone review the action themselves, rather than relying only on the automated method), the Data Protection Legislation gives you the right to do so. Please contact us to find out more using the details in Part 15.

The following automated decision-making method(s) may be used:
- We don’t use any automated decision-making methods.
The following automated profiling may take place:
- We don’t use any automated profiling methods.

We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with those original purposes and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 15.

If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.

In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

8. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

Type of Data	How Long We Keep It
Identity Information including name and title.	Client or Supplier information will be kept for up to 7 years from the last purchase/transaction to comply with UK Financial accounting and HMRC requirements.
Contact information including address email address, phone number.	As above.
Business information including business name, job title, profession.	As above.
Payment information including card details and bank account numbers.	As above.
Profile information including username and password and account preferences.	As above.
Technical information including IP address, browser type and version.	As above.

9. How and Where Do You Store or Transfer My Personal Data?

We may store some or all of your personal data in countries outside of the UK. These are known as “third countries”. We will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as follows:

We ensure that your personal data is protected under binding corporate rules. Binding corporate rules are a set of common rules which all our group companies are required to follow when processing personal data. For further information, please refer to the Information Commissioner’s Office.

Please contact us using the details below in Part 15 for further information about the particular data protection mechanism used by us when transferring your personal data to a third country.

The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:

• only using reputable and trusted partners to handle our data and yours.

10. Do You Share My Personal Data?

We may share your personal data with other companies in Our group for normal business purposes. This includes subsidiaries AND/OR Our holding company and its subsidiaries.

We may sometimes contract with the following third parties to supply certain products AND/OR services.

Recipient	Activity Carried Out	Sector	Location
Carrier/logistics companies for product delivery – K+N, Thompson Global Logistics, UPS, FedEx, Future Forwarding, Europa	Transporting products to customers.	Logistics.	UK.
IT systems and email - Microsoft	Email and Microsoft 365	IT and communications	UK
IT Support – 777 Networks	IT admin support	IT	UK
Accounting software – Sage Group, DocuWare GmbH	Accounting and finance	Accounting	UK and Germany
Electronic payment processing – Paypal Holdings inc and Stripe	Processing payments	Accounting	UK
Banking – HSBC plc	Banking and payments	Banking	UK
Auditors – BHP LLP	Audit business operations	Auditing	UK
Customer Relations Management – Software Ad Ons Ltd	CRM for processing and storing customer data	Customer relations	UK
Customer feedback – SurveyMonkey	Surveying customers for feedback	Customer relations	UK
Industry standards and accreditations – 3 Core	Accreditations for the business	Industry standards	UK

If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 9.

If any personal data is transferred outside of the UK, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in Part 9.

If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

11. How Can I Control My Personal Data?

11.1 In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict Our use of your personal data. In particular, we aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in Our emails and OR at the point of providing your details and by managing your Account).

11.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

12. Can I Withhold Information?

You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site, you may be required to submit or allow for the collection of certain data.

You may restrict our use of Cookies. For more information, see Part 14 and our Cookie Policy https://intelsius.com/cookie-policy/.

13. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover Our administrative costs in responding.

We will respond to your subject access request within less than one month and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data, within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

14. How Do You Use Cookies?

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our products AND/OR services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

All Cookies used by and on Our Site are used in accordance with the current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a cookie consent banner pop up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however, certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first-party Cookies and block third-party Cookies.

Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

The following first-party Cookies may be placed on your computer or device:

Name of Cookie	Purpose	Strictly Necessary
_cf_bm	Site security	Yes
__Secure-1PAPISID	Google cookie for user authentication and personalised ads	No
__Secure-1PSID	Google cookie for authentication, user preferences, and personalised advertising	No
__Secure-1PSIDCC	Google security and advertising personalisation	No
__Secure-1PSIDTS	Google security, fraud prevention, and ad personalisation	No
__Secure-3PAPISID	Google advertising — to build user profiles and deliver personalised ads	No
__Secure-3PSID	Google advertising and user profiling	No
__Secure-3PSIDCC	Google advertising and tracking for personalised ad delivery	No
__Secure-3PSIDTS	Google advertising personalisation, analytics, and account security	No
__Secure-ENID	Google authentication security, preferences, and ad personalization	No
__stripe_mid	Fraud prevention and payment session identification	Yes
_BEAMER_DATE_gEdZlnpX54599	Track the last time a user viewed Beamer notifications	No
_BEAMER_FIRST_VISIT_gEdZlnpX54599	Tracks timestamp of the user’s first visit for Beamer announcements	No
_BEAMER_USER_ID_gEdZlnpX54599	Identifies returning visitors to manage Beamer notifications and engagement	No
_fbp	Advertising, conversion tracking, and retargeting	No
_gcl_au	Advertising conversion tracking and attribution	No
AEC	Security – ensures legitimate requests and prevents abuse	Yes
APISID	Advertising personalisation and user preference storage	No
cf_clearance	Security – validates that a user passed a Cloudflare challenge	Yes
geocode_location	Store user’s or selected geographic location for personalisation	No
HSID	Authentication, security, and ad personalisation	No
NID	Stores user preferences and enables personalised ads	No
OGP	Functional – supports the use and display of Google Maps	No
OGPC	Functional – supports and remembers settings for embedded Google services (e.g., Maps)	No
OTZ	Ad optimization and analytics integration	No
sales_	Tracks a sales, conversion, or lead session	Yes
SAPISID	Authentication, personalisation, and ad targeting	No
sbjs_current	Stores current session’s traffic source information	No
sbjs_current_add	Stores extra metadata about the user’s current traffic source	No
sbjs_first	Stores details about the visitor’s first (original) traffic source — used for first-touch marketing attribution	No
sbjs_first_add	Stores additional information about the visitor’s first traffic source — complements sbjs_first for full first-touch attribution	No
sbjs_migrations	Used by Sourcebuster.js to manage version updates and data structure migrations between different versions of the script, ensuring stored attribution data remains valid	No
sbjs_udata	Stores user-related data collected by Sourcebuster.js, such as information about the visitor’s sessions or identifiers used for marketing attribution across visits	No
SID	Used by Google to authenticate users, store digitally signed and encrypted records of a user’s Google Account ID, and protect user data from unauthorized access. Also used for ad personalisation and analytics when a user is logged in to their Google account.	No
SIDCC	Used by Google to provide security, protect user data from unauthorized access, and store digitally signed and encrypted records of a user’s Google Account ID. It also helps detect and prevent fraudulent login activity.	No
SSID	Used by Google to store user preferences and personalise content and ads for users logged into their Google account. It also helps ensure secure authentication and prevent fraudulent use of login credentials. Often appears alongside cookies like SID, HSID, SAPISID, and API	No
tk_ai	Used by WordPress.com and some self-hosted WordPress sites that use Jetpack or WooCommerce to store a randomly generated anonymous ID. This ID is used for analytics and performance tracking, mainly to monitor how users interact with the site and to help debug or improve services.	No
UULE	Used by Google Search to encode and transmit a user’s approximate geographic location to improve the relevance of search results and advertisements. It helps Google determine location-based ranking and ad delivery when users perform searches.	No
woocommerce_cart_hash	Helps WooCommerce determine when the contents of the shopping cart change. It ensures that the cart data displayed to the user is accurate and up-to-date. It does not store any personal information — only a unique hash of the cart’s contents.	Yes
woocommerce_items_in_cart	Used by WooCommerce to track the number of items in the visitor’s shopping cart and update the cart display accordingly. It helps the site remember cart contents as the user navigates between pages.	Yes
wordpress_test_cookie	Used by WordPress to check whether the browser accepts cookies. It is created when a user visits the login page and is deleted when the browser is closed. Its sole function is to verify that cookies are enabled before any login session is started.	Yes
wp_lang	Stores the current language selection for the WordPress user interface or site content. This ensures that pages are displayed in the correct language as the user navigates the site.	Yes
wp-settings-198	Used by WordPress to customize the admin interface view and possibly the main site interface for a logged-in user. The number (198) corresponds to the user ID in the WordPress database — each user gets their own version of this cookie.	Yes
wp-settings-time-198	Works alongside the wp-settings-198 cookie to record the time when the WordPress user’s settings were last updated. The number (198) corresponds to the user’s unique WordPress user ID. This helps WordPress determine when to refresh or reapply user-specific admin interface preferences.	Yes
zabBucket	Used to group or categorise website visitors into “buckets” for analytics, testing, or lead tracking purposes. It helps the system assign visitors to a specific experiment, campaign, or data segment for performance measurement.	No
zabHMBucket	Used to assign visitors to specific A/B testing or personalization groups (“buckets”) for analytics and performance measurement. It ensures that users see a consistent test variation during their visit or across multiple sessions.	No
zps-tgr-dts	Used by Zoho PageSense to track user interactions and behavior timing data on the website. It helps measure engagement metrics such as page visits, time spent, clicks, and conversions to improve website performance and user experience.	No
zpsfa_k6PW1Lx	Used to record timing and trigger data about visitor interactions — for example, when a page was viewed, how long the user stayed, or what triggered a goal or experiment. It supports session-based analytics and conversion tracking.	No
zpsfa_M11ebhq	Used by Zoho PageSense to track and record visitor actions (FA = “Form Analytics”) — typically for form interaction analysis such as field focus, submissions, and drop-offs. The random string (M11ebhq) uniquely identifies the PageSense project or experiment.	No

Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how Our Site is used. This, in turn, enables us to improve Our Site and the products AND/OR services offered through it.

The analytics service(s) used by Our Site use(s) Cookies to gather the required information. You do not have to allow us to use these Cookies; however, whilst our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable us to continually improve Our Site, making it a better and more useful experience for you.

The analytics service(s) used by Our Site use(s) the following Cookies:

Name of Cookie	First / Third Party	Provider	Purpose
_ga	First	www.intelsius.com	Website analytics — tracking user interactions and sessions
_ga_9XYE21E380	First	www.switch2zero.com	Session tracking and analytics measurement
_ga_W190KRB3HW	First	www.intelsius.com	Analytics – maintain and count user sessions
_gid	First	www.intelsius.com	Analytics – distinguish users and track their behaviour per day
_hjSessionUser_3388922	First	www.switch2zero.com	Analytics – maintain a unique user ID for Hotjar insights
_hjSessionUser_3621208	First	www.livechat.com	Analytics – maintain a persistent anonymous user ID for Hotjar insights

In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

15. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Martin Hardy):

Email address: martin.hardy@intelsius.com.

Telephone number: +44 1904 607390.

Postal Address: 1 Harrier Ct, Airfield Business Park, York, YO41 4EA.

16. Changes to this Privacy Policy

We may review and update this Privacy Policy from time to time to ensure continued compliance with the law and best practice. This may be necessary, for example, if the law changes, or if We change Our business in a way that affects personal data protection.

Any changes will be immediately posted on Our Site, and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up to date. This Privacy Policy was last updated on 03/11/2025.