Felicity Neale joined the Intelsius team in January this year. So we thought it was about time to catch up with our Global Quality Manager about her experience with the company so far.

What is your role at Intelsius?

As the Global Quality Manager, I develop, implement and maintain a quality program of activities to continuously improve the company’s quality systems and ensure continued compliance.

An integral part of my role includes embedding a high-quality culture throughout all departments and offices at all levels of the organisation.

To deliver this level of quality compliance, I coach, train and challenge all staff members in quality-related matters, activities, and actions.

What are your day-to-day responsibilities?

We are ensuring the further development of the company’s quality management system.
This might involve working with Operations and Technical teams to maintain product supply and helping to introduce innovative new products, or it may mean communicating with purchasing staff to establish quality requirements from external suppliers.

My role also requires me to complete inspections where I raise relevant documentation for all rejected stock for reporting purposes. I am also responsible for assuring the proper review and approval of documents is carried out in alignment with quality guidances, SOPs, and current industry practices.

This is in addition to providing consultation and interpretation of local procedures, corporate standards, and regulatory expectations, specifically regarding packaging processes and quality systems.

What skills/experience do you bring to Intelsius from your previous roles?

I’m a Quality and Compliance manager with a track record of delivering rigorous quality management programs and compliance frameworks.

My crucial expertise includes developing quality assurance procedures to support production line processes, implementing and maintaining robust ISO compliant systems including document control, working instructions, in-house audits, overseeing corrective actions, and achieving ISO 9001:2000 Quality Management Systems accreditation to facilitate commercial objectives.

My experience includes engaging with external BSI and UKAS auditors and directing up to 40 ‘internal’ auditors across multiple sites.

How do the skills above and experience assist in your role at Intelsius?

From my previous experience as Quality Manager at Hazelwood Foods Ltd, and in my current role at DGP Intelsius Ltd, I have gained in-depth knowledge of manufacturing production processes from raw materials processing to the finished product.

I have had various leadership roles involving the management of staff directly and indirectly. As Quality Management for Eville & Jones Ltd, I managed two contract management administrators. I had input into all HR issues, including training, coaching, mentoring, and conducting performance reviews.

As Quality Manager for Easipetcare Ltd, I was responsible for the service provided by the company’s 40 veterinary surgeons. In addition, I managed rotas, timesheets, expenses, and all administrative requirements, to ensure the highest possible service standards were maintained at all times.

What are your objectives for the foreseeable future at Intelsius?

To develop a transition plan to ISO9001:2015 by this month (OCT 2016) – obtain a copy of the new standard, and attain ISO9001:2015 for 2017/2018.

In addition to maintaining ISO9001:2008 registration for the UK per assessment schedules, managing all customer audit requirements, and reporting KPIs.

Keep all documentation and registers up to date and organise preparation for customer and industry audits.

It’s also my intention to Influence and assist the USA business to improve quality and compliance towards ISO9001:2008 level by the end of 2016.

Furthermore, I aim to influence and assist both the Asia and Ireland business sectors in improving quality and compliance – assess Asia QMS, process, and report SOPs with recommendations for QIP.

Finally, to actively participate and contribute to the UK Process improvement plan for Operations, Customer Services, and Technical area by March 2017.

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