Intelsius Interviews Customer Service Manager Tammy Moran - Intelsius - A DGP Company | Cold Chain Packaging Solutions
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Intelsius Interviews Customer Service Manager Tammy Moran

Tammy Moran

It is Intelsius’ mission to protect life’s most precious cargo, leading in the safe manufacture, supply and distribution of temperature controlled packaging solutions.

The ability to innovate stems from company growth worldwide. Intelsius is paving the way in environmentally-sustainable, regulatory-compliant, temperature controlled packaging. Operating across Europe, Asia and America, Intelsius is now recognized as one of the leaders of transport solutions, for biological and pharmaceutical materials.

Now in her fifth year with Intelsius, we asked Tammy Moran, our US office Customer Service Manager about her role.

  1. What are your day-to-day responsibilities?

As the Customer Service Manager for the US office, I act as a primary customer resource for calls, emails and web store inquiries.

  1. What skills/experience do you bring to Intelsius from your previous roles?

As the Public Relations Society of America (PRSA) states, “Public relations is a strategic communication process that builds mutually beneficial relationships between organizations and their publics.”

I try to utilize those skills internally with our customers.

  1. What is the favourite part of your role?

Intelsius is a worldwide supplier and I enjoy getting to interact with people from all over the world on a daily basis.  In terms of our recent achievements, we experienced a 30% increase in revenue in the last fiscal year which points to the success of the entire US team.

  1. Can you identify any observations from your time at Intelsius?

Our customer’s needs are so varied from one inquiry to the next.  I like to build relationships with our customers and find out what they’re shipping and any specific needs they may have. One of our clients here in the US, a large real estate company, offer a unique service as an insurance benefit.  When this company has a new mother traveling for business, we provide the packaging for her to send her expressed breast milk back home to her baby while she’s away.  We recently had a repeat customer now with her second baby!

  1. What projects are you currently working on?

I received an inquiry from a courier who asked for pricing on 25 PharmaTherm Pallet shippers going to South Korea. That would be a nice sale!

  1. What are your objectives for the rest of the year?

To provide the best service experience for our customers and increase revenue again as a result.

Quick Fire Facts:

Loves/Interests: I love horseback riding and have an interest in reading books.

Hate/Dislikes: I hate hypocrites and dislike stinging insects.

For more about the team and our products, return to the homepage here: intelsius.com

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